Description
Instructions PLEASE READ THEM CAREFULLY
- The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
- Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
- Students must mention question number clearly in their answers.
- Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
- All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism)
- Instructions to access the Article:
Read the attached article: Big or Little Quality: Quality Control vs. Business Culture
This aforementioned article Big or Little Quality: Quality Control vs. Business Culture, the author discussed the view of quality as a tool into the operational improvement as a part of the corporate culture.
Read the article and answer the following questions:
1- To which extent do you agree with the author’s view in term of leaders critical role in reinforcing the quality culture and gaining its payback on companies` operations? Clarify your thoughts with acceptable reasons.
2- The author indicates the importance of using appropriate language among quality professionals and business management. Discuss this notion from your own point of view.
3- Explain how do leaders and quality professionals can ease the process of changing the corporate culture and emphasize that quality is everyone`s job?
