Description
To practice identifying management behaviors that demonstrate collaborative teamwork and continuous improvement.
To explore how collaborative teamwork and continuous improvement influence the patient experience.
Instructions:
Read the case study, which is drawn from The New Pioneers: The Men and Women Who Are Transforming the Workplace and Marketplace (1999) by former Wall Street Journal columnist Thomas Petzinger Jr. Attachment below
Describe several examples of how management demonstrated the principle of continuous improvement in the case study.
Describe several examples of how management demonstrated the principle of teamwork in the case study.
Describe how your responses to the two previous instructions contributed to the quality of the patients experience (service quality) and the quality of the clinical service (content quality).
