Description
Define quality in your own words. Considering your definition and the materials you reviewed this module, why is quality so important to an organization?
Find an example of a company that has experienced a quality problem and describe the situation and its ramifications. Was the problem ever fixed?
In response to your peers, discuss an alternate solution that could be employed to resolve the issue.
Peer1: Hello everyone,
When I think of the word quality I think of something that is made up of or made with the highest standards. It is a distinctive characteristic that makes a person or thing stand out from others. Quality is important to an organization because it can help increase sales and reduce an organizations costs, which in turn can increase profitability. An increase in sales often leads to an increase in production, an increase or lowering in selling prices, and an improvement in reputation.
One company I know who has failed in the last few years in quality is Johnson & Johnson. As a top baby product company, they have been good for the most part in the past few decades. Recently Johnson & Johnson had been forced to recall majority of their products from Baby Shampoos, Baby powder, and even Tylenol. Tylenol was recalled from Johnson & Johnson due to being laced by cyanide. The childrens and toddlers Motrin were recalled due to having small particles of plastic in it. These are just a handful where the quality was poor within the company. J&J wanted to remain on top and to be one of the best in the industry and started cutting corners, due to their cutting corners and mistakes they have had multiple million-dollar lawsuits and lost customers across the globe. Johnson & Johnson is the worlds largest health care company. It is also the highest paid drug company in the world. J&J remains at the top of the Big Pharma list of powerful corporations. It is well known for consumer products like Band-Aids, Johnsons Baby Powder and Tylenol. Its drugs, devices and products have led to scandals and lawsuits. (Compton, 2019) Last year, J&J recalled around 33,000 bottles of baby powder in the U.S. after the Food and Drug Administration said they found trace amounts of asbestos, a known carcinogen, in a bottle purchased online. (CNBC) I believe J&J has tried to fix their quality issue, but they have already made enough of a big dent that they have lost customers. Yes, there are many people who still are true believers and continue to purchase products but there are many who refuse to purchase anything with their initials or logo.
Resources
Compton, K. (2019, July 24). Johnson & Johnson. Retrieved from: https://www.drugwatch.com/manufacturers/johnson-and-johnson/ Lovelace, B. Jr. 2020 Johnson & Johnson Discontinues talc-based baby powder in US and Canada Retrieved from: https://www.cnbc.com/2020/05/19/johnson-johnson-discontinues-talc-based-baby powder-in-us-and-canada.htm
DylanTo complete this assignment, review the Discussion Rubric document.
Peer 2: Hi all
In my words, Quality is an indicator and measurement of companies performance in any business. Quality creates customer value. A high-quality product or services offered by any company lead to a positive impact on the company.
I am a loyal brand person. I have been using Samsung smartphones for almost seven years, and my favorite phone is the galaxy note. In 2016 I had galaxy note 4 when Samsung Electronic company launched galaxy note 7. a few days later, we saw in the media that galaxy note 7 was having an issue with its battery as it was exploding. Videos of Galaxy note 7 on fire were posted on youtube showing explosions. I was worried about my safety as I had galaxy note 4. I thought it might happen to me.
As for galaxy Note 7, this was a quality problem. Battery malfunction damaged Samsung electronics company’s reputation. The sales went down, and its share fell in stock markets. Samsung electronics were very honesty as they took responsibility for what has happened. They became proactive and took action to fix the problem. When they found the issue and solution, they come out to the public to announce a quality assurance program and other safety issues. In doing so, they brought back our faith and confidence in its product. The following year I bought galaxy note. After Samsung has addressed the issue, They come back to recover all customers they lost. Indeed, quality control plays a big role in business success.
Thanks
Wilson
References